New problem, changed symptoms or starting treatment
Book the full doctor consultation. The clinician assesses the problem, discusses options and agrees any next steps.
Spain-wide · Skin assessment
Online skin and dermatology assessment
Choose a video consultation with a doctor to assess a skin problem. Clear photographs can also be sent when higher-quality images are needed.
What happens nextSend clear photographs, then discuss the problem privately with a doctor.
- Photograph-supported consultation
- Common inflammatory and infectious skin problems
- Prescription treatment when clinically appropriate
- Clear red-flag and face-to-face pathways
Private assessmentDoctor-led review
Telephone or videoFrom within Spain
Clinical decisionNo automatic prescription
Pharmacy collectionWhen treatment is issued
Medical DirectorDr Ben Harry CleggGeneral Practitioner · Málaga registration 292911940 · Nerja Medical Center NICA 55712
Named clinical leadership with clear clinical standards.
Explore the connected guides
Choose the question that best matches what you need help with.
01
Face, chest and backAcne assessment online
Grade severity, review scarring risk and build a realistic treatment timeline.
Read the guide
02
Facial skinRosacea and facial redness
Distinguish persistent redness, flushing, inflammatory lesions and eye symptoms.
Read the guide
03
Inflammatory skinEczema flare assessment
Review triggers, infection signs and safe topical-treatment use.
Read the guide
04
Rash assessmentFungal skin and athlete’s foot
Check location, appearance and previous treatment before choosing an antifungal pathway.
Read the guide
05
Herpes simplexCold sores and antiviral treatment
Recognise a typical recurrence and identify eye involvement or other higher-risk situations.
Read the guide
06
Infection and triageInfected wound or skin lesion
Decide whether photographs are sufficient or drainage, examination or urgent care is needed.
Read the guide
07
Lesion triageChanging moles and skin lesions
Use photographs and video to identify the safest next step while recognising when dermoscopy or biopsy is required.
Read the guideGood photographs improve the consultation—but do not replace every examination
The doctor reviews appearance, location, onset, spread, symptoms, exposures and previous treatment. Some lesions require dermoscopy, swabs, biopsy or urgent face-to-face examination.
Stable medicine, unchanged dose and supporting evidence
Use the repeat review. If another provider started treatment, send a named prescription, report or dispensing record.
The distinction that shapes the plan
What happens next depends on the clinical situation
Swipe to the right to see the full comparison →| Situation | What to do | Why |
|---|---|---|
| 01Clear photographs and a common symptom pattern | Online medical assessment | Often suitable for initial advice and a treatment plan. |
| 02Poor image quality or hidden location | Better images or examination | The clinician must be able to assess the relevant features. |
| 03Persistent or changing pigmented lesion | Face-to-face dermatology | Dermoscopy or biopsy cannot be completed online. |
| 04Rapid spread, systemic illness or severe pain | Urgent local care | Serious infection or drug reaction must be excluded. |
Four clear steps01 02 03 04
From your first question to the correct next step
Choose the appointment
Book a doctor consultation or an established-treatment review.
Prepare the information
Bring symptoms, medicine details, records and relevant home readings.
Talk to the doctor
Review safety, diagnosis, options and whether online care is appropriate.
Receive the next step
Advice, local referral or an e-prescription by email when suitable.
Have these details ready
- One close photograph and one wider photograph in natural light
- When it started and how it has changed
- Current creams, medicines and allergies
- Fever, pain, pregnancy and immune-status information
Leave with a clear next step
- A working assessment or clear diagnostic uncertainty
- Treatment and skincare instructions where appropriate
- A decision about examination, swab or specialist care
- Safety-net advice and review timing
Questions before booking
Common questions
Can a mole be diagnosed online?+
Photographs can support triage, but concerning or changing pigmented lesions generally need in-person dermoscopy.
Can I send photographs before the appointment?+
The preview pathway allows photo-supported review; images must be clear, relevant and securely linked to the patient record.
Will the doctor prescribe a cream?+
Only when the diagnosis is sufficiently clear and the treatment is appropriate.
What if the rash is spreading quickly?+
Rapid spread, fever, severe pain or blistering should be assessed urgently.
What makes a useful skin photograph?+
Send one close image and one wider image in natural light, in focus and without filters.
Can acne, eczema or rosacea be reviewed online?+
Many common skin problems can be assessed initially by video and photographs, although examination or tests may still be advised.
Clinical safety and service limits+
Online dermatology is useful for many common conditions, but it must not delay urgent assessment, dermoscopy, biopsy, drainage or treatment of a serious drug reaction.
Call 112 for an emergency. Online care does not replace necessary examination, testing, imaging, specialist care or hospital treatment.
Connected pages in this hub+
Locations served across Spain+
Explore 400 location pages with local guidance and nearby links.
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