Online care is useful for many non-emergency symptoms, established medicines and documents—but only when the clinician can assess the problem safely without hands-on examination.
Call for severe breathing difficulty, chest pain, stroke symptoms, collapse, uncontrolled bleeding, severe allergic reaction, immediate suicide risk or another life-threatening emergency.
Rapidly worsening symptoms, severe pain, high-risk pregnancy symptoms, serious dehydration, neurological symptoms or a condition requiring examination should not wait for routine telehealth.
Prepare your symptoms, timeline, medicines, allergies, observations, photographs and reports. The doctor will either provide a plan or direct you to examination and tests.
No. The doctor must be able to make a safe decision without a physical examination.
The doctor can recommend or refer for appropriate local tests and review results in a later consultation.
No. A prescription is issued only when clinically appropriate and legally permitted.
Severe breathing difficulty, chest pain, stroke symptoms, collapse, major bleeding, severe allergic reaction or another life-threatening problem requires 112.